Sustainability

Quality and environmental policy

Satisfied customers are the most important goal of our quality policy.
To achieve this, we continuously define and improve the quality of our transport services and are always open to suggestions and criticism from our customers.

As GROO, we also recognized early on that the long-term positive development of our company can only go hand in hand with environmentally conscious thinking and action. Accordingly, the principle of our environmental policy is to use natural resources sparingly in all our activities and to reduce or even avoid harmful effects on our environment.

Quality policy

We see it as our forwarding mission to offer our customers optimal and customized transport services in the field of container trucking. The principle of our quality policy is to achieve and maintain the highest level of customer satisfaction.

We implement and maintain this principle by constantly improving our transport service.
We define the quality of our service using transparent and verifiable criteria, which is why we have set our quality targets as follows:

Professional order acceptance and reliable and punctual processing through deadline monitoring
Professional and friendly customer service and proactive action (systematic and fast complaint processing)
Optimum economic efficiency
Maximum safety and health for our employees and the environment
Qualification and further training of our employees

To ensure that quality targets are met, all quality and safety-related activities, from management to scheduling, are planned, controlled and constantly monitored. Every single one of our employees contributes to achieving our quality goals with their qualifications, personal commitment, passion and entrepreneurial thinking. Our employees play a constructive role in our quality policy and error prevention. They always take care to identify sources of error and eliminate them by correcting processes.

Environmental policy

We regard environmentally conscious thinking and action as a natural obligation towards our fellow human beings and the environment. It is of great importance for the sustainable and positive development of our company.

Our environmental policy is based on the careful use of natural resources and the avoidance or reduction of harmful effects on the environment.

To implement our environmental guidelines, we comply with the relevant legislation. We regularly inform our employees about our goals, measures and results in the area of environmental protection. Every employee contributes to the implementation of environmental goals through their personal commitment and responsibility.

Sustainability

Green fleet: Our fleet includes a variety of environmentally friendly vehicles, including electric and low-emission vehicles (Euro 6 standard) to reduce our carbon footprint and improve air quality.
Community engagement: As part of our sustainability strategy, we are actively involved in local communities and support environmental projects and social initiatives in order to make a positive contribution and create long-term added value. (One example is a charity run for the Hamburger Abendblatt hilft association. This has already helped over 1,000,000 children and young people from the Hamburg metropolitan region - mostly from socially disadvantaged families).